Privacy Policy

Last Updated: January 1, 2025

At AquaLux Women's Swimwear Shop ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swimwearpro.space and purchase our products.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Place an order for our products
  • Subscribe to our newsletter
  • Contact our customer service team
  • Submit feedback, complaints, or suggestions
  • Participate in surveys or promotions

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment card information
  • Order history and preferences
  • Communication preferences

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

Types of cookies we use:

  • Essential Cookies: Necessary for website functionality, including shopping cart and checkout processes
  • Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information
  • Functional Cookies: Remember your preferences and personalize your experience
  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Order Processing and Fulfillment

  • Process and complete your orders
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Handle returns, exchanges, and refunds
  • Verify payment card information

2.2 Customer Service

  • Respond to your inquiries and support requests
  • Resolve complaints and disputes
  • Provide product information and assistance
  • Process feedback and suggestions

2.3 Marketing and Communications

  • Send newsletters and promotional offers
  • Inform you about new products and collections
  • Provide personalized product recommendations
  • Conduct customer satisfaction surveys
  • Send special occasion greetings and exclusive offers

2.4 Website Improvement

  • Analyze website usage and performance
  • Identify technical issues and bugs
  • Improve website design and functionality
  • Enhance user experience
  • Develop new features and services

2.5 Legal and Security

  • Prevent fraudulent transactions
  • Protect against security threats
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and property

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

3.1 Service Providers

We engage third-party companies to perform services on our behalf, including:

  • Payment processing companies
  • Shipping and logistics providers
  • Email marketing platforms
  • Customer service platforms
  • Website hosting and maintenance
  • Analytics and data analysis services

These service providers have access to your personal information only to perform specific tasks and are obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Requests from law enforcement agencies
  • Protection of our legal rights
  • Investigation of fraud or security issues
  • Compliance with regulatory requirements

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and inform you of your choices regarding your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access, update, or correct your personal information at any time. You can:

  • Log into your account to update your profile information
  • Contact our customer service team for assistance
  • Request a copy of your personal information we hold

5.2 Marketing Communications

You can opt out of receiving marketing communications by:

  • Clicking the "unsubscribe" link in our emails
  • Updating your communication preferences in your account
  • Contacting us directly with your request

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

5.3 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies
  • Receive notifications when cookies are set

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

5.4 Data Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. To request deletion, please contact us at info@coastlinehillpass.com. We will process your request within 30 days.

6. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

10. Analytics and Advertising

10.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10.2 Facebook Pixel

We use Facebook Pixel to measure advertising effectiveness and deliver targeted advertisements. You can control how Facebook uses your data through your Facebook privacy settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AquaLux Women's Swimwear Shop

63 Granton Ave, Upminster RM14 2RT, United Kingdom

Email: info@coastlinehillpass.com

Phone: +44 1708 441016

Company Registration: 90642253

13. Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.