Refund Policy

At AquaLux Women's Swimwear Shop, we want you to be completely satisfied with your purchase. We understand that finding the perfect swimsuit can sometimes require trying multiple styles, and we're committed to making the return and exchange process as simple and hassle-free as possible. Please review our refund policy carefully to understand your rights and responsibilities.

1. Our 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all purchases. If you're not completely satisfied with your swimwear for any reason, you may return it within 30 days of the delivery date for a full refund or exchange, provided the item meets our return conditions.

1.1 Return Window

The 30-day return period begins on the date you receive your order, as confirmed by the shipping carrier's delivery confirmation. We recommend initiating your return as early as possible within this period to ensure it's processed in time.

1.2 What Our Guarantee Covers

Our satisfaction guarantee covers:

• Change of mind or preference
• Size or fit issues
• Color or style not as expected
• Items received in error
• Defective or damaged products
• Manufacturing defects

2. Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

2.1 Hygiene and Safety Requirements

For health and hygiene reasons, swimwear must be returned in its original, unworn, unwashed condition with all original tags attached. The hygiene strip must be intact and undamaged. We cannot accept returns of items that have been worn, washed, altered, or have had tags removed, except in cases of manufacturing defects.

2.2 Original Packaging

Items should be returned in their original packaging when possible. While we understand packaging may be opened for inspection, please ensure items are securely repackaged to prevent damage during return shipping.

2.3 Proof of Purchase

You must provide proof of purchase, such as your order confirmation email or receipt, when initiating a return.

2.4 Items Excluded from Returns

The following items cannot be returned due to hygiene and safety regulations:

• Items with hygiene strips removed or damaged
• Worn or washed swimwear
• Items with tags removed
• Swimwear showing signs of use (makeup stains, deodorant marks, etc.)
• Items purchased during final sale events (unless defective)
• Personalized or custom-made items

3. How to Initiate a Return

3.1 Step-by-Step Return Process

Step 1: Contact Us

Email our customer service team at info@coastlinehillpass.com or call +44 1708 441016 to request a return authorization. Please provide:

• Your order number
• The item(s) you wish to return
• Reason for return
• Preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

We will respond within 24-48 hours with a Return Authorization Number (RAN) and detailed return instructions. Please do not send items back without first obtaining a RAN, as unauthorized returns may not be processed.

Step 3: Package Your Return

Securely package the item(s) with all original tags attached and include a copy of your order confirmation. Write your RAN clearly on the outside of the package.

Step 4: Ship Your Return

Send your return to the address provided in your return authorization email. We recommend using a tracked shipping service and retaining your shipping receipt until your return is processed.

3.2 Return Shipping Address

Returns should be sent to:

4. Return Shipping Costs

4.1 Standard Returns

For standard returns (change of mind, size issues, etc.), customers are responsible for return shipping costs. We recommend using a tracked shipping method to ensure your return reaches us safely.

4.2 Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact us immediately, and we will provide a prepaid return label or reimburse your shipping costs upon receipt of the return.

4.3 UK Returns

For UK customers, we recommend Royal Mail Tracked or a similar tracked service. Return shipping typically costs £3-£5.

4.4 International Returns

International customers are responsible for return shipping costs and any applicable customs fees. Please use a tracked international shipping service.

5. Refund Processing

5.1 Inspection Period

Once we receive your return, we will inspect the item(s) within 2-3 business days to verify they meet our return conditions. We will email you to confirm receipt and notify you of the approval or rejection of your refund.

5.2 Refund Timeline

If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

5.3 Refund Amount

Refunds include the full purchase price of the returned item(s). Original shipping costs are non-refundable, except in cases where we sent you a defective or incorrect item.

5.4 Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned after 30 days but within 45 days (subject to approval)
• Items showing minor signs of wear but otherwise acceptable
• Items missing original packaging but in good condition

5.5 Refund Notifications

We will send you an email confirmation once your refund has been processed. If you haven't received your refund within the specified timeframe, please:

• Check your bank account or credit card statement
• Contact your financial institution
• Contact us at info@coastlinehillpass.com

6. Exchanges

6.1 How Exchanges Work

If you'd like to exchange an item for a different size, color, or style, please follow our return process and indicate that you'd like an exchange. We will process your return and send you a discount code for your next purchase equal to the value of the returned item.

6.2 Size Exchanges

We want you to find the perfect fit! If you need a different size, we'll expedite your exchange order to ensure you receive your new size as quickly as possible. Size exchange orders are prioritized in our fulfillment process.

6.3 Exchange Shipping

You are responsible for return shipping costs for the original item. We will cover standard shipping costs for the exchange item to be sent to you (UK only).

6.4 Price Differences

If you exchange for an item of greater value, you will be charged the difference. If you exchange for an item of lesser value, we will refund the difference to your original payment method.

7. Defective or Damaged Items

7.1 Reporting Defects

If you receive a defective or damaged item, please contact us immediately and within 14 days of delivery. Please provide:

• Your order number
• Description of the defect or damage
• Clear photographs of the defect or damage
• Photographs of the product tags and packaging

7.2 Our Response

We take quality very seriously. Upon verification of a defect or damage, we will offer you:

• A full refund including return shipping costs
• A replacement item sent at no additional cost
• Store credit for a higher value than your purchase (at our discretion)

7.3 Manufacturing Defects

Our swimwear comes with a 12-month warranty against manufacturing defects. If a defect becomes apparent during normal use within 12 months of purchase, please contact us with photos and a description of the issue. We will assess the claim and offer an appropriate resolution.

8. Wrong or Missing Items

8.1 Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent immediately at no additional cost and provide a prepaid return label for the incorrect item.

8.2 Missing Items

If items are missing from your order, please contact us within 7 days of delivery. We will investigate with our warehouse team and either send the missing items or issue a refund.

8.3 Order Discrepancies

Please check your order carefully upon receipt. If there are any discrepancies, contact us immediately so we can resolve the issue promptly.

9. Lost or Stolen Packages

9.1 Delivery Confirmation

All orders include tracking information. If tracking shows your package was delivered but you did not receive it, please:

• Check with neighbors or household members
• Verify the shipping address you provided
• Check for delivery notices from the carrier
• Contact the shipping carrier directly

9.2 Claims for Lost Packages

If your package is confirmed lost, please contact us within 7 days of the expected delivery date. We will investigate with the shipping carrier and either reship your order or issue a full refund.

9.3 Stolen Packages

While we sympathize with package theft situations, we cannot be held responsible for packages stolen after confirmed delivery. We recommend having packages delivered to a secure location or requiring a signature for delivery.

10. Sale and Promotional Items

10.1 Sale Items

Items purchased during sales or with promotional discounts are eligible for return or exchange under the same conditions as regular-priced items, unless specifically marked as "final sale."

10.2 Final Sale Items

Items marked as "final sale" cannot be returned or exchanged except in cases of defects or errors on our part. Final sale items are clearly marked as such on the product page and at checkout.

10.3 Promotional Codes and Discounts

If you used a promotional code or discount on your order, the refund amount will reflect the discounted price you paid, not the original full price.

11. Gift Returns

11.1 Gift Return Process

If you received an item as a gift and wish to return it, please contact us with the order number if available. We can process the return and issue a store credit for the value of the item.

11.2 Gift Exchanges

Gift recipients can exchange items for different sizes, colors, or styles following our standard exchange process.

11.3 Gift Refunds

Refunds for gifts are issued as store credit unless the original purchaser requests a refund to their payment method.

12. Store Credit

12.1 Store Credit Option

Instead of a refund to your original payment method, you may choose to receive store credit. Store credit offers some advantages:

• Processed immediately upon return approval
• 10% bonus credit (e.g., £50 return = £55 store credit)
• Can be used on any future purchase
• Never expires

12.2 Using Store Credit

Store credit is applied automatically to your account and can be used at checkout on any future order. You can combine store credit with other payment methods.

13. International Returns

13.1 International Return Shipping

International customers are responsible for return shipping costs and any applicable duties, taxes, or customs fees. We recommend using a tracked international shipping service.

13.2 Customs and Duties

We cannot refund or reimburse customs duties, import taxes, or fees paid on the original shipment. These charges are determined by your country's customs office and are non-refundable.

13.3 International Return Timeline

International returns may take longer to process due to shipping times and customs clearance. Please allow 4-6 weeks for international returns to be fully processed.

14. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items with removed hygiene strips
• Worn or washed swimwear
• Items with removed tags
• Items showing signs of use
• Items damaged by customer misuse
• Personalized or custom-made items
• Items purchased from unauthorized retailers

15. Cancellations

15.1 Order Cancellation

You may cancel your order before it ships by contacting us immediately. Once an order has been dispatched, it cannot be cancelled, but you may return it following our standard return process.

15.2 Cancellation Refunds

Refunds for cancelled orders are processed within 3-5 business days and returned to your original payment method.

16. Customer Service and Support

We're here to help! If you have questions about returns, refunds, or exchanges, please contact us:

We aim to respond to all inquiries within 24-48 hours during business hours. For urgent matters, please call us directly.

17. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

18. Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer law. You have the right to:

• Receive goods that match their description
• Receive goods of satisfactory quality
• Receive goods fit for purpose
• Return faulty goods for repair, replacement, or refund

For more information about your consumer rights, visit the Citizens Advice website or contact your local trading standards office.

19. Dispute Resolution

If you're not satisfied with how we've handled your return or refund, please contact our customer service manager at info@coastlinehillpass.com. We're committed to resolving all disputes fairly and promptly.

20. Final Notes

We appreciate your business and want you to love your AquaLux swimwear. Our goal is to make the return and exchange process as smooth and hassle-free as possible. If you have any questions or concerns, please don't hesitate to reach out to our friendly customer service team.

Thank you for choosing AquaLux Women's Swimwear Shop!